The data controller for the processing of your personal data is:
sevv.it
Falster, Denmark
Email: hi@sevv.it
Enquiries regarding the processing of personal data should be directed to the above address.
We process personal data for the following purposes:
| Purpose | Description |
|---|---|
| Platform delivery | Creating and managing user accounts, access control, and delivering SaaS features. |
| Warranty management | Creating, storing and communicating warranty certificates and treatment history. |
| Communication | Sending emails about warranties, service reminders and system notifications. |
| Customer support | Handling support enquiries and bug fixes. |
| Billing | Usage logging as the basis for billing subscribers. |
| Security and operations | Protection against misuse, debugging and operational monitoring. |
| Statutory retention | Compliance with accounting and legal obligations. |
We process your personal data on the following legal bases:
| Processing activity | Legal basis |
|---|---|
| Performance of the subscription agreement | Article 6(1)(b) — necessary for the performance of a contract |
| Warranty certificates and service reminders | Article 6(1)(b) — necessary for the performance of a contract |
| Usage logging for billing | Article 6(1)(b) — necessary for the performance of a contract |
| Security logging and operational monitoring | Article 6(1)(f) — legitimate interest in secure operations |
| Marketing and newsletter | Article 6(1)(a) — consent |
| Bookkeeping and accounting | Article 6(1)(c) — legal obligation (Bookkeeping Act) |
We retain your personal data for as long as necessary for the stated purposes:
| Data type | Retention period |
|---|---|
| User accounts and login data | Duration of contract + 12 months after termination |
| Warranty certificates and treatment history | 10 years from date of issue (documentation purposes) |
| End customer portal data | Deleted 12 months after the subscriber's termination, unless the end customer requests earlier deletion |
| Activity log and API calls | 13 months |
| Billing information | 5 years (Bookkeeping Act) |
| Support correspondence | 3 years |
| Consents | Duration of consent + 5 years |
We may share or provide access to your personal data to the following categories of recipients:
We aim to keep all data processing within the EU/EEA. If transfers to third countries occur in exceptional cases, this is done solely on the basis of the European Commission's standard contractual clauses (SCCs) or equivalent appropriate safeguards.
We may disclose personal data to public authorities, courts or other third parties if we are legally obliged to do so.
Under the GDPR you have the following rights in connection with our processing of your personal data:
To exercise your rights, contact us at hi@sevv.it. We respond to enquiries within 30 days.
You have the right to lodge a complaint with the relevant supervisory authority in your country if you believe our processing is in breach of the GDPR.
We use cookies and similar technologies on our website and platform. The categories of cookies we use are shown below:
| Category | Purpose | Legal basis |
|---|---|---|
| Necessary cookies | Session management, login state, CSRF protection. The platform cannot function without these. | Necessary for delivery of the service |
| Preference cookies | Remembers your language settings and interface preferences. | Legitimate interest |
| Analytics cookies | Anonymous visitor statistics to improve the platform. No personally identifiable data is shared with third parties. | Consent |
You can manage cookies at any time via your browser settings. Please note that disabling necessary cookies may prevent correct use of the platform.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Specific security measures include:
In the event of a security breach that poses a risk to data subjects' rights and freedoms, we will notify those affected within 72 hours of becoming aware of the breach, pursuant to GDPR Articles 33–34.
We reserve the right to update this privacy policy. For material changes we will notify you by email or via a prominent notice on the platform at least 30 days before the changes take effect.
The current version is always available at sevv.it/privacy-policy.
If you have questions about our processing of your personal data, or wish to exercise your rights, please do not hesitate to contact us:
sevv.it
Data Protection Contact
Email: hi@sevv.it
We respond to all enquiries within 30 days.