A digital warranty card in Apple Wallet is a single pass on the customer's iPhone that holds their vehicle's warranty and service information, sits on the lock screen next to their boarding passes and loyalty cards, and updates itself automatically whenever the underlying record changes. It replaces the printed certificate and the emailed PDF with something the customer actually keeps, because it lives where they already look instead of a folder they'll eventually lose.

This article covers the Wallet-specific mechanics: what the customer actually sees, how the self-updating part works, and what it takes for a small shop to turn it on. For the broader case for going digital in the first place, see our guide to why a digital warranty certificate beats paper.

What Is a Digital Warranty Card in Apple Wallet?

A digital warranty card is built on Apple's Wallet pass format (PassKit), the same technology behind boarding passes, concert tickets, and loyalty cards. On sevv, each vehicle gets one card, not one card per warranty. The front shows the vehicle's model, a photo if one has been added, the date of the next scheduled service, and the most recently installed warranty. Every warranty on that vehicle, with full detail, sits on the back of the card, one tap away.

What Does the Customer See on the Lock Screen?

The front of the card is deliberately short: vehicle model, a photo, the next service date, and the name of the most recently installed warranty. That is what shows up when the customer glances at their Wallet, or when iOS surfaces the pass on the lock screen as a relevant date approaches, no unlocking an app, no searching an inbox.

Flip the card and the back holds the full record for every warranty tied to that vehicle: install date, expiry, duration, next maintenance due, the installer's name, and any note attached to it. A customer standing in a dealership negotiating a trade-in, or calling a shop to ask when their coating warranty actually runs out, has the answer in their pocket.

How Does the Card Update Itself When a Warranty or Service Record Changes?

This is the part a PDF cannot do. Because the pass is generated and pushed through Apple's Wallet update mechanism, any change made in sevv, a new treatment logged, a warranty renewed, a next-service date recalculated, is pushed to the card already sitting in the customer's Wallet. Nobody re-issues anything, and the customer doesn't reinstall the pass. iOS shows a lock-screen notification when the update lands, so the customer notices the record changed without the shop having to say a word.

A Wallet warranty card is never out of date, because it isn't a file sent once. It's a live pass that updates itself, with a lock-screen notification, the moment a warranty or treatment changes in sevv.

Wallet vs. PDF vs. Paper: What Is Each Actually Good For?

  • Paper certificate — where it lives: the glovebox or a drawer at home; can it be lost: yes, easily; does it update itself: no, a new one has to be printed and handed over; best for: nothing sevv customers need today, included here only as the baseline everyone is moving away from.
  • Emailed PDF — where it lives: an inbox, if it's ever found again; can it be lost: effectively yes, buried under other mail; does it update itself: no, it's a static file frozen at the moment it was sent; best for: a permanent, printable record, and for customers without a Wallet-compatible phone.
  • Wallet pass — where it lives: the lock screen, next to boarding passes; can it be lost: no, tied to the customer's Apple ID and device; does it update itself: yes, automatically, with a notification; best for: everyday access and the moment a customer needs proof without digging for it.

sevv still generates the PDF alongside every Wallet card, so nobody is stuck with only one format.

What About Android and Google Wallet?

Google Wallet support is on the roadmap and not yet built, so we won't promise a date. Android owners can't add the pass to Apple Wallet, but they aren't left without access: they can see every warranty and download the PDF certificate themselves through the branded customer portal on their phone, and the digital service journal is available via a shared link or QR code. They simply don't yet get the self-updating lock-screen card.

How Does the Customer Actually Get the Card?

There are two paths, and neither requires an app download. The card can be sent by email at the moment the vehicle is picked up, with an 'Add to Apple Wallet' link the customer taps once. Or it can be handed over in the shop as a QR code, printed on the pickup slip or shown on a screen at the counter, that the customer scans with their iPhone camera to add the pass directly. Either way, the pass already carries the shop's own branding by the time it lands in their Wallet.

What Does Rolling This Out Take for a Small Shop?

Practically nothing beyond finishing the job the way you already do. The Wallet card is generated automatically from the warranty and vehicle data already in sevv, no separate setup, no per-customer configuration, and it carries the shop's own logo and colors by default because it's white-label, not branded as sevv. The card is also ready for iOS 27, where the vehicle photo fills the entire pass, so a good vehicle photo taken today already pays off on the newer layout.

If you want to see the full customer-facing experience, from booking through the Wallet card, walk through it on what your customer gets, or talk to us about turning it on for your shop.

Frequently Asked Questions

Do I need to build an app to give customers a warranty card app experience?

No. A Wallet pass isn't a custom app. It uses Apple's built-in PassKit format, the same one airlines and coffee shops use for boarding passes and loyalty cards. sevv generates the pass automatically when you finish a job, and the customer just taps 'Add to Apple Wallet.' There's no app to design, submit, or maintain.

Is a Wallet warranty card the same as a paperless warranty certificate?

No. Both skip paper, but a PDF is a static file that goes stale the moment something changes. A Wallet card is a live pass that updates itself automatically when a warranty or service record changes, with a lock-screen notification. sevv still generates a PDF alongside every Wallet card, so customers who prefer that format aren't left out.

Can Android customers get a warranty card in Google Wallet?

Not yet. Google Wallet support is planned but not built. Android owners can't add the pass to Apple Wallet, but they can see every warranty and download the PDF certificate themselves through the branded customer portal, and reach the digital service journal via a shared link or QR code, so nobody is left without documentation while Google Wallet support is being built.

Does the customer need to reopen the card to see updates?

No. iOS pushes the update to the pass automatically and shows a lock-screen notification when something changes, such as a new treatment being logged or a warranty being renewed. The customer doesn't need to check email, log into an app, or call the shop, the current information is already sitting in their Wallet.

Can a shop put its own branding on an Apple Wallet pass for business use?

Yes. The pass carries the shop's own logo and brand colors, it's white-label by default and never branded as sevv, so it looks like it came directly from the business the customer already trusts, the same way the booking page and email confirmations do.